We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing your individual contribution and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us.
Job Location - Crowne Plaza Duqm is 8kms from the town centre and 600kms from Muscat, the hotel offers comprehensive business facilities with interpretation of Omani architecture. This hotel features 213 deluxe rooms and suites overlooking the scenic coastline, fully equipped fitness centre with kid’s and adult's pools, choice for conference and meetings, also features two ballrooms, etc
Are you a passionate and experienced hospitality professional looking for a rewarding role? Join our dynamic team at Crowne Plaza Duqm as a Banquet Supervisor and contribute to creating unforgettable events and exceptional guest experiences. We are seeking a motivated and detail-oriented individual to oversee our banquet operations.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
- Liaising with clients to build accurate events bookings
- Delivering exceptional service standards in-person, by email or over the phone
- Establishing client requirements to facilitate their needs effectively
- Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
- Coordinate and supervise banquet events, ensuring smooth operations from setup to teardown.
- Supervise a team of banquet staff, providing guidance, training, and support.
- Collaborate with event planners and clients to understand their requirements and ensure their expectations are met.
- Monitor banquet rooms and ensure they are set up according to event specifications.
- Maintain high standards of service quality, professionalism, and cleanliness.
- Assist in scheduling staff and managing banquet budgets, preparing banquet event orders
- Handle guest inquiries, concerns, and requests promptly and efficiently.
- Implement and enforce safety and sanitation procedures.
What We need from you:
- Previous experience in banquet or event operations, preferably in a supervisory role.
- Extensive knowledge of Opera System (Mandatory)
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Excellent communication and interpersonal skills to work with diverse teams and clients.
- Detail-oriented with a focus on delivering exceptional guest experiences.
- Proven leadership abilities and the ability to motivate and inspire a team.
- Knowledge of food and beverage operations, including menu planning and event setup.
- Flexibility to work evenings, weekends, and holidays as required.
- Familiarity with industry best practices and current trends in banquet operations.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
