Collections Agent [United Kingdom]


 

RECRUITMENTiQ is working in partnership with a well-established debt recovery agency located in North Ayrshire, working for blue-chip clients to assist customers with affordable repayment plans.

The business is regulated by the Financial Conduct Authority and is proud to offer a first-class, award-winning customer experience.

In this exciting time of expansion, we are seeking brand new Collections Agents who are committed to meeting targets and clients' high expectations.

Providing in-depth insight into finance and business, as well as excellent in-house Training & Development Coaches, our client operates in a dynamic and fast-paced environment, preparing their staff for further advancements in the organisation through full induction training and ongoing training.

Both full-time and part-time opportunities are available.

Responsibilities

  • Negotiate payment plans with customers
  • Complete affordability assessments with customers
  • Manage your own diary of customers and their arrangements
  • Liaise with customers via telephone on our inbound and outbound dialler
  • Handle customer queries or disputes appropriately
  • Investigate and resolve any account discrepancies
  • Update the status of accounts and update customer databases accordingly
  • Comply with company policies and regulatory requirements on every call

The ideal candidate for this role will:

  • Be an excellent listener and communicator
  • Have strong customer service skills
  • Be able to work effectively as part of a team
  • Be able to build rapport with a diverse range of customers
  • Be self-motivated and work well to targets
  • Have excellent typing skills, along with PC literacy
  • Have a minimum SCQF Level 4 in Mathematics and English

Benefits

  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • On-site parking
  • Healthcare benefits
  • Wellness programmes
  • Supplemental pay types
  • Bonus scheme

If you have a knack for delivering excellent customer service, then this may be a great opportunity for you. Send your CV and cover letter to be considered.

Job Type: Full-time

Salary: £18,525.00-£22,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • On-site parking
  • Wellness programme

Work Location: In person


 

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