Telus Network is proud of its large call-center-based services across Pakistan, US, and Canada. Telus network helps businesses give their most important customers the best service possible. Telus Network is an equal employment opportunity employer (EEO). We value diversity and inclusion and strive to make every employee’s experience here enriching.
Responsibilities:
This is an Inbound English Language based Call Center where you will be responsible for Promoting the products of the company and providing customer support.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets (When given by the team lead)
Requirements:
Years of experience:
- No prior experience required, however, the candidate must be proficient in English communication
- Minimum 1 yr. as CSR preferred.
Level of education:
- Computer Sciences eductional background required
Schedule:
This is a full-time position Monday to Friday (9pm – 6am)
Night Shift (9 hours)
Weekend /Overtime availability
Skills
- Strong English communication, both written and verbal
- Great active listening skills
- Strong time management and organizational skills
- Computer literacy
- In-depth knowledge of a company products & services
- Self-motivated
- Candidate must be punctual in order to meet the deadlines
Reports to: Senior Operation Manager
Ability to commute/relocate:
Job location: Address # 2-A Zafar Ali Road, Opposite Gymkhana club, Gulberg v, Lahore.
Reliably commute or planning to relocate before starting work (required)
COVID-19 considerations:
Telus networks adhere to all local and state guidelines for COVID-19.
Both Male and Female Candidates are encouraged to apply.
Job Type: Full-time
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Rs40,000.00 - Rs50,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
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