Xref is a global, best in class, HR and recruitment technology company that empowers organisations with people-focused feedback to make great decisions. Recruit, retain and remember your people with Xref’s automated reference, pulse and exit surveys.
We are a global, ASX-listed company with users in 195 countries. When you work with Xref, you work with a vast array of clients of all sizes and industry backgrounds. Our users love and trust us - we have a 4.7 star rating out of 5 on Google, G2 and Capterra.
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Xref's vision is to make it easier for the world to hire and track talent throughout their journey by changing the way organisations collect and action feedback from their people. We're growing rapidly with plenty of exciting new developments and opportunities in play!
The Opportunity
As a Customer Success Manager, you will partner with a range of clients throughout their Xref journey. This is a client retention, focused role, with a wide reach focusing on driving client usage through educating best practices, training new users, conducting client reviews and leveraging our CRM (Salesforce) to drive usage.
This is a collaborative role working closely with our sales and support teams both locally and globally.
- Onboarding new clients onto the Xref platform and via our integrations
- Hold weekly training sessions for new and existing users over zoom
- Build and nurture customer relationships to understand their business goals and challenges
- Track and build usage reports for client reviews
- Assist the sales team to map client journeys
- Work with Customer Support Consultants to aid in product troubleshooting.
We’d love to hear from you if.....
- You are currently working in a Customer Success role OR you are a passionate customer centric individual with demonstrated experience in a data-driven role
- A background in recruitment or HR is advantageous.
- Passionate about technology and comfortable digging into the detail of how our platform and partner integrations work.
- Confident presentation skills to onboard and run training sessions to large
Additional Information
Why choose Xref?
- People focused - We prioritise people in our technology and workplace, fostering inspiration, empowerment, and inclusivity. We have a big heart and are positively charged, we embrace innovation and welcome all ideas and contributions.
- Flexible working - We embrace a hybrid work model that prioritises results and encourages a fully flexible approach to working.
- An individual Learning and Development budget of $2000 per employee per annum.
- The option to work from anywhere in the world for two weeks per annum.
- Recognition and reward for your work - We work hard and celebrate success.
- Loyalty leave - Up to 5 days additional annual leave days depending on your tenure.
- Birthday Leave - Let’s celebrate you with an extra day!
- Career Development - Follow your passion to a new area of the business or start an adventure in one of our other global offices - we offer tailored development opportunities.
- Employee assistance program (EAP)- a 24/7 service offering confidential support services.
- Employee Stock Options for all.
- Events - From fancy dress to axe throwing to team BBQs, we keep our people connected.
Salary: Approximately $80k NZD + Super depending on experience
You must be a NZ citizen or Permanent Resident to apply. No agencies please.
Check out employee journeys and what it's like to work at Xref here >> www.xref.com/company/careers
