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Mô tả công việc:
(Mức lương: Thỏa thuận)Seeking new Customers :
- Searching for customer information through many different channels to build a system of potential customers.
- Actively contact potential customers in the self-searching list or from the hotel's data system to introduce services and preferential programs.
- Send service information via email for customers to refer to, answer customer questions when there is email feedback from customers.
- Use sales skills to negotiate and persuade guests to use the property's services.
- Carry out procedures to sign contracts with customers who agree to use the service.
Taking care of new and old customers:
- Actively contacting customers who have been using the service to understand the situation and develop good relationships with customers.
- Timely support, respond to requests and complaints from customers.
- Follow up the contract termination time to convince customers to renew the contract
- Actively send promotional information to old customers to convince them to use the property's services again.
- Conduct procedures to sign new contracts with old customers who want to use the service again
Contract Implementation:
- After closing the contract with the customer, the sales staff coordinate with the relevant departments to implement the contract, ensuring the requirements of the customer.
- Monitoring the contract implementation process, service quality so that customers receive the best value.
- Coordinate with related departments to quickly overcome problems arising in the process of using the service of customers.
- Follow up the contract liquidation process, support the accounting department to urge the debt.
Coordinate with Marketing department to plan and implement incentive programs on holidays and Tet; Customer Gratitude; Introduce new products and services to reach and attract customers.
Collaborate with other departments in the property to improve service quality to meet the needs of customers.
Making periodic work reports, arising.
Participating fully in department meetings, reporting feedback from guests to have effective solutions to handle and overcome.
Implement the business plan from time to time.
Exploiting sources of group guests, travel agents, co-operate.
Complete all the jobs from Sales Manager and General Manager.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- Compulsory Social, Health, Unemployment Insurance
- PVI Healthcare package
- Periodic health examination
- End-of-year bonus
- KPI bonus
- Company trip
- Public Holiday bonus
- 12 days of paid leave
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Working Time: 45h/ week, from Mon to Fri (8am to 6pm);
- Be willing to work overtime when needed
- From 2 years of experienced in the hospitality business (hotels or service apartments) as a sales professional for long-stay guests or corporate market groups
- Bachelor's degree of related professions.
- Proficient English (both speaking and writing)
- Intermediate to advanced skills with Microsoft Office Suite
- Strong interpersonal, negotiation and communication skills for liaising with colleagues, customers and other stakeholders
- Business-related awareness and a good knowledge of current affairs
- Ability to analyze, quantify, solve problems well, good judgment.
- Excellent organizational and time management skills with the ability to multi-task
- Good in writing reports and presentations
- Be progressive, highly responsible, aware of service, withstand high pressures.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
