Reception / Call Centre Officer
Part Time 16 hours per week
Part Time 16 hours per week
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Colac Area Health is a values based organisation providing a unique integrated health service comprising of over 500 employees, providing Acute Care, Aged Care, Community and Allied Health Services.
The Reception/Call Centre Officer role provides call centre, reception and administrative services across reception/administration areas within CAH. As well as providing backfill to cover leave requirements for administrative/reception staff. This role will work closely with other reception and administration staff and is inclusive of training/task mentoring assistance. The successful applicant will be a driven individual who thrives on providing exceptional service.
Essential:
- Outstanding Customer service and friendly, professional phone manner
- Excellent communication skills both verbal and written
- Strong administration/secretarial skills
- Excellent problem solving ability
- High level of computer literacy: sound working knowledge of Microsoft Office
- Kind, empathetic nature
- Ability to work independently and as part of a team
Desirable:
- Knowledge of Patient Administration Systems
- Previous experience in Health field
- Previous Call Centre experience
Applications close Friday 9th June 2023.
Position is subject to a satisfactory Criminal History Check and participation in CAH’s Immunisation Program
We are committed to the safety and wellbeing of all children and young people.
We at Colac Area Health are proud to be totally smoke free.
Selection Criteria
Essential: Outstanding customer service and friendly, professional phone manner
Essential: Excellent communication skills both verbal and written.
Essential: Strong administration/secretarial skills
Essential: Excellent problem solving ability
Essential: High level of computer literacy: sound working knowledge of Microsoft Office.
Essential: Kind and empathetic nature
Essential: Ability to effectively prioritise workload
Essential: The ability to work independently and as part of a team
Desirable: Knowledge of Patient Administration Systems
Desirable: Previous experience in the Health field.
Desirable: Previous call centre experience
Essential: Excellent communication skills both verbal and written.
Essential: Strong administration/secretarial skills
Essential: Excellent problem solving ability
Essential: High level of computer literacy: sound working knowledge of Microsoft Office.
Essential: Kind and empathetic nature
Essential: Ability to effectively prioritise workload
Essential: The ability to work independently and as part of a team
Desirable: Knowledge of Patient Administration Systems
Desirable: Previous experience in the Health field.
Desirable: Previous call centre experience
Contact Person
Monique Boyd
Contact Number
52325116
Closing Date
09/06/2023
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