For our customer, a global leader in the travel industry, we are looking for a customer experience specialist. In this role, you give customers the best possible experience when they have questions about their bookings.
Tasks
Main tasks and responsibilities
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual and team goals (KPIs)
- Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.
Work experience and knowledge
- Must have an advanced command of spoken and written level of language & English (level C1 or higher according to The Common European Framework )
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Willing to work on rotating shifts, public holidays, and weekends
- Ability to work in both a team environment and independently
- Demonstrate a high degree of integrity and confidentiality
- Permanent contract (40 hours per week)
- 5-day work week
- Competitive salary
- 4 weeks of paid training
- Discounted hotel accommodation; anywhere in the world
- Exposure to the travel industry
- Career advancement opportunities at any of our office locations globally
- Work culture: balance in work and life
- Work environment: multinational
- Dress code: smart casual
- Strategic office location
- gasoline costs/ train or flight (1 way)
- 30 days accommodation in an Agoda owned service appartement (check also the link at the bottom of this page)
