Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
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The Intern responsibilities include directly supporting all Stryker products associated with Trauma procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team, managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Talents/Skills Requirements:
- Stryker Citizen: Demostrates outstanding ethics at all times. Treats customers and employees with respect, represents the company in the best possible light.
- Knowledge: Solid understanding of Customer Relations process flows. Basic knowledge of Stryker products. Intermediate MS Outlook ability to receive and reply to emails from customers, Sales and Management. Intermediate communication skills both telephonic and on email to promptly and professionally respond to customer queries. Basic ability to perform transactions and look ups on ERP system. Follow written, verbal & visual instructions according to company and departmental policies and procedures. Ability to clearly communicate essential information with customers and Sales team members. Solid understanding of good documentation practices and documentation retention.
- Service & Reliability: Acts with integrity, compliance and reactively delivers on commitments with accuracy and according to SLA timelines in responsiveness and completion when providing service support. Understands the importance of timely and accurate service. Upholds quality standards.
- Customer Relation Skills: Develops rapport with colleagues and customers. Communicates proactively with Sales team members and Customers. Ability to action effectively on back orffice requests. Some problem solving skills with regard to customer queries.
- Developing Others: N/A
- Discretion/Latitude/Impact: Works under general supervision. Conducts standard tasks under supervision and guidance of more experienced staff. Work is reviewed for soundness and overall accuracy. Keeps manager informed regularly on status of work. Failure to achieve results or erroneous decisions or recommendations may cause delays in sales achievement and may adversely affect revenue &/or budget.
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com
